At Petal & Thread, every item is handmade with care. Because our products are handcrafted and many are worn close to the skin, we have a few guidelines to keep things safe and fair for everyone.
Returns & Refunds
All sales are final on earrings due to hygiene reasons.
We do not offer refunds for change of mind, style preferences, or accidental ordering.
Exchanges
We’re happy to help if there’s an issue with your order.
Exchanges are considered only if your item arrives damaged or defective.
To request an exchange, please contact us within 3 days of delivery with:
Your order number
A photo of the item and packaging (if applicable)
If approved, we’ll replace the item (or offer a shop credit if a replacement isn’t available).
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please reach out within 3 days of delivery so we can make it right.
Shipping Costs
Shipping fees are non-refundable.
If an exchange is approved, we will provide instructions for the return and next steps.
Non-Returnable Items
For hygiene and safety reasons, the following are not eligible for return:
Earrings (unless damaged/defective upon arrival)
Custom or personalized items
Sale/clearance items (if applicable)
How to Contact Us
To start a claim, email or message us with your order number and photos. We’ll respond as quickly as possible and take care of you. Email: Support@brannonsbeadsbeautybeyond.com
