At Petal & Thread, every item is handmade with care. Because our products are handcrafted and many are worn close to the skin, we have a few guidelines to keep things safe and fair for everyone.

Returns & Refunds

• All sales are final on earrings due to hygiene reasons.

• We do not offer refunds for change of mind, style preferences, or accidental ordering.

Exchanges

We’re happy to help if there’s an issue with your order.

• Exchanges are considered only if your item arrives damaged or defective.

• To request an exchange, please contact us within 3 days of delivery with:

• Your order number

• A photo of the item and packaging (if applicable)

If approved, we’ll replace the item (or offer a shop credit if a replacement isn’t available).

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please reach out within 3 days of delivery so we can make it right.

Shipping Costs

• Shipping fees are non-refundable.

• If an exchange is approved, we will provide instructions for the return and next steps.

Non-Returnable Items

For hygiene and safety reasons, the following are not eligible for return:

• Earrings (unless damaged/defective upon arrival)

• Custom or personalized items

• Sale/clearance items (if applicable)

How to Contact Us

To start a claim, email or message us with your order number and photos. We’ll respond as quickly as possible and take care of you. Email: Support@brannonsbeadsbeautybeyond.com

Thank you for shopping with Petal & Thread! Below is everything you need to know about processing times, shipping, and delivery.

Processing Time (Order Prep):

All items are handmade and packaged with care.

• Orders typically ship within 3–5 business days (unless otherwise noted on the product listing).

• During holidays, launches, or busy market weekends, processing times may be slightly longer.
  

Shipping Summary:

Handmade and packaged with care—orders ship in 3–5 business days (unless noted). U.S. shipping is $7.99 flat rate and FREE on orders $75+. Tracking is emailed once your order ships.